Shipping & Return Policy

Shipping 

We provide free shipping and installation for all new countertop drink machines sold with a delivery address in the Dallas/Fort Worth metroplex and 50 miles beyond the zip code 75010. 

The shipping cost for vending machines depends on the distance of the final destination and the weight of the order. Vending machines must be crated, and the shipping cost will include the crate. 

Installation Terms: Installation is possible if the location is within the service area of a third-party technician who can be hired for the installation, training, and after-sales service calls. Technicians do not always cover plumbing needs. Any installation requiring additional visits due to a site not being ready or that involves travel in excess of one hour would incur fees relative to the certified technician in your area. Please call One-Touch Drinks to place your order and start the process.

Return Policy For Drink Machines

Our policy allows returns for One-Touch Drinks machines within 30 days unless otherwise noted. If 30 days have passed after receiving your purchase, unfortunately, we can not offer you a refund or exchange. A restocking fee will apply for returns within 30 days of receiving your purchase (see below). Unless otherwise noted, you will be responsible for the shipping fee for the item(s) to the One-Touch Drinks office. A One-Touch Drinks representative will arrange the return shipping at the time of need by an approved freight forwarding company. 

To be eligible for a return, your item must be in new condition and contain all original accessories, manuals, etc. it came with. 

Restocking Fees

Restocking fees are necessary to cover the machine’s shipping costs, installation, and marketing of a used machine. The following details are instructions and conditions that apply for the return of the item(s) back to us.

15% Restocking Fee  

  • Always include all original accessories with your purchase(s) when returning items to One-Touch Drinks. 
  • To protect our machines during transit, we use custom boxes and packaging. The cost of these items is significant, so please consider storing them before you discard them. 
  • Ship machines back using the original box and crate. Packing materials similar to the original are used to protect the machine. 
  • Re-pack your item(s) CAREFULLY to ensure maximum protection. If your machine arrives back damaged due to negligence, you will be charged a higher restocking fee depending on the level of damage. Machines that are damaged beyond repair will not be refunded.  

20% Restocking Fee

Used machines returned within the 30-day return window will be examined and subject to a 20% restocking fee for any damage or missing parts and accessories. If you have any questions, please ask us before shipping your item(s) back. We’re here to help prevent problems in any way we can.

Free Gifts or Promotional Items

When returning a machine with free promotional products, you must return the free item(s) with your order in the original unopened packaging. If not included with the return, the value of the missing items may be deducted.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. Rejection may occur in the case of a severely damaged, unusable, or unsellable drink machine(s).

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment within five business days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund, check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done the above and still have not received your refund, please contact us at [email protected].

Sale Items

Only regularly priced items may be refunded, and sale items cannot. If you believe your machine is defective, please get in touch with us to start a service ticket. A technician will troubleshoot and repair the machine at no cost within 30 days. After 30 days, a fee may be applied for any repairs. The 1-year warranty does not apply to sale items. 

Defective Machines

Defective machines may be returned after a service technician is dispatched for diagnosis first. Once diagnosed, the defective merchandise will be repaired or replaced as quickly as possible. Please contact us if you believe your machine is faulty.

Exchanges 

Items are exchangeable when received as defective, damaged, or the machine is not what was anticipated. Please get in touch with us within 30 days of delivery to discuss exchanging your machine. We can offer an exchange or upgrade if you receive your machine and decide it’s not what you want. Return shipping is the buyer’s responsibility, and restocking fees may be applied depending on the machine’s condition. To exchange your machine, please send us an email at [email protected]. 

Shipping Arrangements

To return your product, first contact us. Do NOT send any products to an address found online. Our office may not be the same address. We will create a call tag because we do not use express shipping carriers for machines. Instead, we will have a freight carrier pick up and transport the machine(s) back to us. We will send you further instructions when you initiate a return. 

Handling Fees

Each return shipment is based on the actual carrier cost and where you are located. The restocking fee for returns covers initial transportation to you and installation of a machine (if it is commercial) ONLY. If your machine is in Dallas/Fort Worth, Texas, we will pick it up without a third-party carrier. 

If you are not in the D/FW Metroplex, the machine’s shipping return label will be charged in addition to the restocking fee. Because each case varies, we have separated the shipping fee from the restocking fee. 

Return Policy for Consumable Products

If you have purchased consumable products, we do not take returns unless the product is defective. 

Please contact OTD first to discuss the problem. When shipping consumables back, the Buyer is advised to use a tracking number with the shipping service or the purchase of shipping insurance. OTD does not guarantee the receipt of returned items. The item(s) and shipping fees will be refunded once the item(s) are determined to be defective. If there is damage during shipping or an error in the products shipped, OTD may, at its sole discretion, reship or refund the shipment and may require the return of the original shipment.

This return policy applies to orders purchased directly from OTD. If you bought an OTD product at a retail store or other resale location, please contact that seller regarding your return. Before ordering, it is the Buyer’s responsibility to read and understand all product details, including country of origin and ingredients.

It is our sincerest wish, and we believe we have achieved our goal when you are delighted with your products.