We provide free shipping and installation for our super-automatic espresso and protein machines. Installation terms do apply. Installation is free as long as the location is within the service area of a technician. Any installation requiring additional visits due to a site not being ready or that requires travel in excess of 1 hour of a service center would incur additional costs relative to the certified technician in your area. Installation by an unqualified technician can void your warranty. Please call One-Touch Drinks once your order is placed to start the process and schedule an appointment.
Return Policy For Drink Machines
Our policy allows returns within 30 days on One-Touch Drinks machines unless otherwise noted. If 30 days have passed after receiving your purchase, unfortunately, we can not offer you a refund or exchange. For returns within 30 days of receiving your purchase, a restocking fee will apply (see below). You will be responsible for the shipping fee of the item(s) back to the One-Touch Drinks office unless otherwise noted. The return shipping will be arranged by a One-Touch Drinks representative at the time of need by an approved freight forwarding company.
To be eligible for a return, your item must be in new condition and must contain all original accessories, manuals, etc. it came with. To complete a return, we require a receipt or proof of purchase. Please do not send your Rancilio purchase back to the manufacturer without contacting us first.
Restocking fees are charged as a necessity to cover the machine’s shipping costs, installation, and to market a used machine. The following details are instructions and conditions that apply to return the item(s) back to us.
15% Restocking Fee
- Always include all original accessories that came with your purchase(s) when returning items to One-Touch Drinks.
- Ship machines back in the original box and packing materials or similar if the original has been thrown away for protection of the machine. To protect our machines during transit, we use custom boxes and packaging. The cost of these items is significant, so please consider that before you discard them.
- Re-pack your item(s) CAREFULLY to ensure maximum protection. If your machine arrives back damaged due to negligence, you will be charged a higher restocking fee depending on the level of damage. Machines that are damaged beyond repair will not be refunded.
20% Restocking Fee
Used machines returned within the 30-day return window will be examined and subject to a 20% restocking fee for any damage or missing parts and accessories. If you have any questions, please ask us before shipping your item(s) back. We’re here to help prevent problems in any way we can.
Free Gifts or Promotional Items
When returning a machine that has received free promotional item(s) or a gift card you must return the free item(s) with your order in the original packaging unopened. If not included with the return, your refund may be deducted by the value of the missing items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. Rejection may occur in the case of a severely damaged, unusable, or unsellable drink machine(s).
If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within five business days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of the above and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regularly priced items may be refunded, and sale items cannot be refunded. If you believe your machine is defective, please contact us to start a service ticket. A technician will troubleshoot and repair the machine at no cost within 30 days. After 30 days, a fee may be applied for any repairs. The 1-year warranty still applies to sale items.
Defective machines may be returned after a service technician is dispatched for diagnosis first. Once diagnosed, the defective merchandise will be repaired as quickly as possible or replaced. Please contact us if you believe your machine is defective.
Items are exchangeable when received as defective, damaged or when the machine is not what was anticipated. Please contact us within 30 days of delivery to discuss exchanging your machine. Should you receive your machine and decide it’s not what you want, we are able to offer an exchange or upgrade. Return shipping is the buyer’s responsibility, and depending on the condition of the machine, restocking fees may be applied. To exchange your machine, please send us an email at email@example.com.
To return your product, contact us first and do not send anything to an address found online. Our office may not be the same address. We will create a call tag because we do not use express shipping carriers for the machines. Instead, we will have a freight carrier pick up and transport the machine(s) back to us. We will inform you of further instructions at the time of your return.
Each return shipment is based on the actual carrier cost and where you are located. The restocking fee for returns covers initial transportation to you and installation of a machine (if it is commercial) ONLY. If your machine is within the D/FW, Texas area, we may be able to pick up the machine with no need for a third-party carrier.
If you are not in the D/FW Metroplex, the machine’s shipping return label will be a fee in addition to the restocking fee. Because each case varies, we have separated the fee out from standard restocking fees to allow for those in the local area to help lower costs for you.
Return Policy for Consumable Products
If you have purchased consumable products, we do not take returns unless the product is defective.
If you are shipping back an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. The item and shipping fees will be refunded once the item is determined to be defective. Please contact us ahead of time to let us know about the problem first.
It is our sincerest wish, and believe that we have achieved our goal when you are totally satisfied with your products.